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Thursday, July 9, 2009

BzzAgent's Dave Balter Offers Word-of-Mouth Advice


"Ever since Hotmail appeared on the scene and showed that one consumer can influence many, many others, brands have been chasing the kind of viral explosion that catapulted the Numa Numa dance to web glory," wrote Dave Balter in his new book The Word of Mouth Manual Vol. II. Dave is the founder of BzzAgent.com, a company providing word-of-mouth services for hundreds of major brands.

A recent guest of HubSpot TV, Dave offered insights into the pure word-of-mouth aspect of marketing. If you have questions about the new face of content promotion, advertising and blogging, read through Dave's thoughts on these subjects:

Offer Free Quality Content

ColdPlay did it. Dave Balter did it. You, too, should consider offering free, high-quality content. This is a way to demonstrate that you really care about your audience and create a positive buzz around your brand.



After Dave published The Word of Mouth Manual Vol. II, he listed it on Amazon for $45 and also offered it as a free PDF file online. "To release it we gave it away to 20 influential bloggers -- Seth Godin, Guy Kawasaki and Chris Brogan -- and they were allowed to give it out for free," Dave said. As a result, he got 150 000 downloads and reached a wider audience.

Join the New-media Mix

In order for media planners to keep up with the evolving advertising industry, they, as Dave writes, "need to immerse themselves in new-media mix models." Brands should open up to taking risks in social media marketing programs and new measurement tools.



"I feel the whole infrastructure of advertising agency-new media vendor-client is just busted," said Dave. In order to work well together, all three actors have to adapt to the changing industry and to one another. Agencies, for instance, might consider restructuring their pricing models on a performance basis.

Blog with Authenticity

"Authenticity -- you got to have it, people," said Dave about blogging. A firm believer in the power of blogging, he emphasized the importance of being transparent. Yet for many companies the question of how to use blogging for authenticity remains unanswered.


It is essential for blogging to have open writers who reveal what they really think. If your company blog requires a board approval or other types of permissions, then you are not meeting your goal for maximum transparency.

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HubSpot TV - Star Spangled Banner Ads and Blogging



Episode #47 - July 2nd, 2009
(Episode Length: 20 minutes, 36 seconds)

Special Thursday episode!

Note: Karen says June, but we swear it's July! The "bet" was that a HubSpotter could trick her into saying the wrong month. Tricky, tricky!

Intro

Doing It Right

Headlines

Facebook Becomes Twitterific?

Military Marketing

  • Launching ideas at the U.S. Air Force
  • "We are not launching missiles, we are launching ideas."
  • "The key for communicators is that you need to open the door and pull the curtain back."
  • Everyone in the air force is a diplomat and a communicator. Even in the corporate world, you really can't have just a marketing department or just a PR department, you need to understand that everyone should be involved in spreading your message.
  • The US Air Force: Armed with social media
  • "Capt. Faggard says. "I am concerned with how insurgents or potential enemies can use Social Media to their advantage. It's our role to provide a clear and accurate, completely truthful and transparent picture for any audience."
  • 24 Hours at Sea on the USS Nimitz
  • Marketing Takeaway: If the US Military can open themselves up to social media, your company can too!

Blog Branding Bonanza

  • 7 Ways To Develop A Unique Brand For Your Blog
  • "The blogosphere churns out nearly 1 million posts every 24 hours"
  • Karen - 6. Create a better signal to noise ratio &7. Focus on achieving consistency
  • Mike - Consistency and Unique Topic
  • Marketing Takeaway: Start blogging now before your competition does to get a head start in the marketing race.

Banner Ads Go Big Time

  • Big Websites Start Running Bigger Display Ads. Big Mistake.
  • "The Online Publishers Association yesterday announced that 37 of its members, including juggernauts like The New York Times, Forbes, ESPN, CNN and MSNBC.com are (or are soon going to start) running the new, larger ad units..."
  • "The real motivation was to provide marketers and agencies with the opportunity to deliver a branded experience directly on the pages of these very rich content sites."
  • Marketing Takeaway: One more reason to think about monitizing content through your product and not through ads.

Forum Fodder:

  • Where do I start? from Laura Neufelder at Digital Knowledge
  • Reasonable path: Create a Target Persona, Publish Content, Optimize Content, Promote Content (build network) then think about conversion (offers, calls to action, landing pages)

Marketing Tip of the Week

  • Enlist one new person in your company to be a communicator to spread your message.

Closing: Happy Fourth of July!!!

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New Twitter “Ads” Appear? My Conspiracy Theory

Remember when Twitter first launched its sidebar ads? Only, Twitter told us all that they weren’t actually ads? Then, guess what, they magically started turning into real ads. OK, so explain this mysterious “public service tweet” that’s started showing up on Twitter: Actually, Biz Stone has explained it and he says it’s not an ad, just a [...]

How to Use YouTube's Call-to-Action Overlay Ads


Yesterday YouTube rolled out Call-to-Action overlay ads to its paying advertisers. Until now, only specific partners and non-profit organizations could harness the benefits of this marketing feature.

Now businesses can explore one more aspect of online video marketing. By plugging in customized, semi-transparent pop-ups in their videos, YouTube advertisers can refer viewers back to their product sites. Although such YouTube overlay ads existed before, they were limited to only select partners, specific content and video genre. Today, as TechCrunch reported, "brands can link their commercials back to the products they're selling" and, as a result, increase their conversion rate.

How Do You Do It?

Promote Video
You need to be already promoting a video in order to use Call-to-Action Overlay ads. In order to do that, go to YouTube Promoted Videos and select (or upload) a desired video.

videos

Then, simply follow the YouTube instructions to write a promotion description and enter keywords. Set the cost per click (CPC) rate for the amount of money you are willing to pay each time viewers click on your clip.

promotion videos

 

Edit Video
Once the clip gains a status of a promoted video, you should go back to your account and choose My Videos. Then, choose to edit your video and you will see a Call-to-Action Overlay option.

Fill Out the Call-to-Action Form
Filling out the Call-to-Action form is straightforward. First, you need to enter a headline and description. In addition, you can plug in a URL for an optional image (e.g. your brand logo) that will appear on the left-hand side of your ad. Lastly, choose the destination URL to which you will be referring interested viewers.

ad overlay



Refer to Landing Pages
Linking your Call-to-Action overlay ad to your existing landing page gives you the highest chance of lead conversion. Your destination URL should be a specific page on your website that requires leads to submit a form to get more information or try a free trial of your product.

Why Should You Use Call-to-Action Overlays?

Call-to-Action overlay ads have already been successful for non-profit organizations because, as blogger Ramya Raghavan reported, they "drive traffic to an off-YouTube web page, where they can collect signatures, email addresses or even donations." Charity: water best demonstrates the success potential of the new YouTube feature. This non-profit raised $10,000 in a single day by using the Call-to-Action overlay ads.

Why Shouldn't You Use Call-to-Action Overlays?

Some YouTube viewers consider overlay ads annoying outbound marketing. They easily get distracted from the video material they are watching and feel bothered by the pop-up URLs. To eliminate such distractions, viewers often close the ads (there is a close option available on the right-hand corner of the ad)."By habit, I always click the 'x,'" commented Spencer Schoeben on the recent news. That is why, many believe, a more successful marketing approach might be placing Call-to-Action ads at the end of featured videos insted of throughout them.

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Bing’s Got Some Zing

Just last week the earliest of the early reports claimed that Bing had made some impact in the search engine arms race. Those numbers were met with a fair amount of skepticism due to the timing etc. Now Mashable reports that Compete.com has released US traffic stats that shows Bing is making some progress in [...]

10 Qualities That Can Make Your Video Go Viral


One of my favorite types of content to create here at HubSpot is video. 

Inspired by a new "viral video" that I have been working on (to be launched next week!), here is a list of 10 video qualities that encourage others to share video content throughout blogs and social media sites.

It's not a specific equation to creating viral content; it's more like a game of bingo. The more of the below qualities you have, the higher the chances that your video will win ...  and "go viral."

1) Do a parody/spoof of something familiar. By playing off of something that everyone already knows--for example, a popular song, movie or a TV show--people will have a reference point to relate to your content. This made Al Yankovic famous. It's the humor of seeing something familiar in a new way. 

2) Incorporate music. Elements that stimulate other senses (short of smell or taste) make your video much more engaging and entertaining. Hint: Create your own music or use music under a Creative Commons license. It would be a bummer if YouTube removed sound due to a record company's copyright.

3) Make your video very short. My favorite piece of advice regarding content creation is "murder your darlings." You actually add more value if you make your content easy to consume! No matter how much awesome footage you may have, cut it down to the absolute minimum. Most people only have a few minutes or LESS to watch a video. 

4) If you use music, keep it uptempo. Though deviations to this tip exist, using upbeat music as a background or focus tends to grab the viewer's attention and raise the excitement. In my experience, faster music has performed much better than slow

5) Edit your video into sharp, quick scenes. Every second of your video is a game to keep the viewer's attention. If you spend 15 or more seconds on one scene, your audience may get bored and close out. Having quick scenes (perhaps 3-10 seconds each) stirs curiosity and increases the likelihood that the video will be watched all the way through. 

6) Be funny to people other than you. Avoid "inside baseball" when trying to be funny in your videos. You may think you are creating humorous content, but would outsiders appreciate it? Is it an inside company joke that others might not understand? Test your video on a few people outside your company before publishing!

7) Don't get stuck on quality. Awesome video doesn't need to be recorded on an expensive camera, in HD, or edited by a film editing pro. The value comes in the creativity of your ideas, not in the gloss.

8) Be bigger than life. People love watching crazy things that they would never see in everyday life. Take risks and capture something remarkable on camera. Act silly, create ridiculous office scenes, or do amazing (but safe!) stunts. This is the same type of creativity that brought SNL to the top!

9) Shock your viewer in first 5 seconds. The first 5 seconds of your video determine whether the person will keep watching or not. Don't make the mistake of having a long intro in order to "set the stage." Jump right in and grab their attention before the viewers move on to something else. 

10) Remove as much "corporate friction" as possible. This is a tough one for companies that create content as part of a marketing program. (Like us!) If you throw your logo everywhere and have a sales-related call-to-action, people will consider it a commercial and won't want to pass it along. Our best advice is to find a balance that is subtle and creative. Can you ask your audience to do something that indirectly relates to your company? 

What other qualities make a video viral? What are some of your favorite viral videos?

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Flickr Credit: Scott Kinmartin

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Marketing Headlines of the Week: Know Yourself, Know Your Customer


to do listMy mom used to leave me notes and lists of chores right in my spot at the kitchen table, an easy drop for her on her way out in the morning. I couldn't eat breakfast without moving it out of the way, making the lists hard to ignore.

This should be the case with your company's online presence -- you need to be found in places where your target audience will naturally look for information.

One of the keys to getting found online is to have a broad online presence, but targeted in the places that make sense for you and for your potential clients, which is a recurring lesson among this week's top five news stories from InboundMarketing.com:

1. How Broad is Your Footprint on the Web?
Author: Bernie Borges

Lesson: Spread and Diversify Your Content
With millions of pages and more being created every day, it may seem impossible for your company to get found online. But according to Borges, broadening your online footprint is best accomplished by spreading and diversifying fresh content. As he says, "most marketers still think being found on the web means being found in a search engine either in an organic listing, or in a paid listing (PPC). This is a limited view of effective inbound marketing on the web."

Borges recently spoke to a prospective buyer who could not pinpoint where he had come across Borges, yet in the past week he had found his company's website, blog and a podcast. Borges emphasizes that sellers who want to succeed in the coming decades need to have strong content across a variety of web platforms and engage with relevant communities.

2. YouTube CTA Overlay Lets You Drive Users Elsewhere
Author: Marketing Vox

Lesson: Use Multimedia Channels to Drive Traffic
This new feature on YouTube adds a call-to-action overlay to videos; advertisers can now redirect viewers to their site or product through links in this overlay. (Here's an article that explains how to add the overlays.) Before, a viewer might have watched a video or commercial and then moved on to another clip, promptly forgetting any marketing messages. Now, an organization can bring the viewer to their site instantly.

Non-profits such as charity:water have already benefited from this new feature. YouTube recently put a video supporting charity:water on its homepage, which resulted in $10,000 in donations for the organization in a single day.

3. A Checklist to Choose Which Internet Marketing Channel is Right for Your Business
Author: Rand Fishkin

Lesson: Know Your Company & Your Resources
In his post, Fishkin addresses the following question: "If a client came to you with $1 million to invest in a single Internet marketing channel, which one would you choose?" Fishkin has put together a series of graphs and charts that show how a company could measure its budget, goals and available talent to determine which channel would have the highest ROI.

So, before you can attempt to bring in more visitors to your site and convert more of these visitors to leads, it's important to know your own capabilities, strengths and weaknesses. After taking these into account, you will have more insight to choose the internet marketing channel that will be the most effective for you.

4. Strategic Blogging and Some Tactics to Nail It
Author: Chris Brogan

Lesson: Go With What Works for You
This post by Brogan discusses various strategies to take with blogging for business to get back that ROI. Brogan emphasizes that a strategy does not have to be set in stone, it should be malleable, aligning with your company's current needs and goals.

There are many different ways to use a blog to accomplish a goal -- from how-to posts to posts that spotlight a customer or a case study. Figure out your goals first, and then choose the best strategy for you.

5. 7 Tips on how B2B marketers can leverage social media
Author: Brian Carroll

Lesson: You Have to Give to Get
The lesson here reflects a basic principle of good inbound marketing. Carroll's tips reiterate the teaching that you cannot expect to get visitors, leads, comments, customers, retweets, or whatever it may be, unless you give valuable content by sharing blog posts, e-books, whitepapers, presentations, webinars with people who are interested in that information.

Using social media is an easy way to share content, absorb others' content, to be helpful and to receive help from others. Establishing yourself as a trusted source in your industry can be accomplished through the continued use of social networks, but only if you are willing to listen and share.

Photo: SewPixie .: actually sewing :.


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The 5 B's of Bad Link Building: Borrowing, Begging, Bartering, Bribing and Buying


link buildingA while ago, I wrote an article about link building. It is one of the most read articles on our blog.

It explains how to do link building the right way and provides a path for newbies to get started and progress to master link builders, the right way. The way that Google wants you to build links--by attracting and earning them. 

Even though this article has been read by thousands of people, attracted 50+ links and garnered almost 200 comments, it still hasn't been read [or understood] by enough people. 

How do I know? A week doesn't go by without someone asking me whether they should pay a company to build links the wrong way.

So, what's the wrong way? 

Borrowing 

I guarantee that someone will leave a comment on this post with a link to their website in the body of their comment. Here's an example. 


This is borrowing links.

Many blogs allow commenters to insert links into the body of their comments. Many don't. 

So, these link borrowers also resort to inserting their keywords where their name is supposed to go. I wrote a controversial post about this bad practice previously, "Why Leaving Comments is Not a Link Building Strategy."

Our blog software's spam filter catches many of these comments. Yet not every site has spam filters in place, and many people automate or just cut and paste such comments all over the web. This is borrowing and it is wrong. Doing it might get you a short-term, unsustainable burst in rankings. But these are not high quality links. And won't provide long term advantage. 

Begging

Then, there's the beggars. They send emails to people they don't know asking for links.

I recently received a really creative e-mail. The person inroduced himself as a big fan of my writing and suggested that "based on reading what I write" I should check out this new social networking site. He wrote about how awesome the site was (without any explanation why). He suggested that I should write about it because everyone else who did it received floods of traffic. He got very offended when I responded that I wasn't interested and that he should be more upfront about his link begging intentions.

Of course, begging comes in many forms. Not all are as creative as this guy. Most people just send emails to webmasters asking them to link to them. While begging is one way to build links, it is ineffective and the fastest way to annoy a webmaster. 

Bartering. 

I'll link to you, if you link to me. I'll buy your services, if you buy mine. I'll show you mine, if you show me yours. 

Aah. How adolescent does that sound? And how much easier do you think you can make it for Google to detect that you didn't earn that link? Google's power is that it detects patterns. This is a pretty easy pattern to detect: "Site B links to Site A. Site A links to Site B."  

Of course, bartering or trading links gets more creative by saying, "I'll link to you, if you link to him and I'll link to this other guy if he links to you, etc." There are even networks you can join to facilitate this process.

Participating in these "link building rings" is even riskier than regular bartering. It's believed that Google labels websites into "neighborhoods." There are "bad neighborhoods" that you don't want to live in. By interlinking with websites in a bad neighborhood, Google will think you too are bad.

Bribing

Many companies try to bribe webmasters and bloggers for links. We'll send you stuff if you link to us. Although harder for Google to detect, this isn't a great practice. In fact, the FTC frowns upon this. I'm not sure whose wrath I'd fear more--the FTC's or Google's. Either way, it is best to not disobey the government.  

Buying

Several sites and services help you buy text links on other sites that pass SEO credit. There is also a black market in link buying that is much less formal, more secretive and not necessarily that organized. I wouldn't recommend either one.

If you're not too averse to risk taking, this is probably the most effective link building strategy of the Bad B's, because you can control what sites you are getting links from, and analyze these sites to ensure that you are not placing links in bad neighborhoods. You can also place links within relevant content and use anchor text for the keywords you are trying to rank for. But, and it's a big but, it's still risky. Google explicitly states:

However, some SEOs and webmasters engage in the practice of buying and selling links that pass PageRank, disregarding the quality of the links, the sources, and the long-term impact it will have on their sites. Buying or selling links that pass PageRank is in violation of Google's webmaster guidelines and can negatively impact a site's ranking in search results.

Therefore, although it might work, I do not advocate buying links.

In fact, as you might have guessed, we do not advocate borrowing, begging, bartering, bribing or buying links.

If I had to pick a winner in the fight between a surreptitious link builder or Google's algorithms, I'd pick the algorithms. In other words, Google will eventually perfect their detection of who is B'ing links and who is earning them.

I personally know entrepreneurs with websites that were generating tens of thousands of dollars one month and zero the next because of practicing the Bad B's of link building.

Don't do it. The risk isn't worth it. Learn to build links the right way.

Photo Credit: Max Klingensmith

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